This WiFi service is operated by Cisco Meraki on behalf of: Caer Las, The Customs House, Cambrian Place, Swansea. SA1 1RG

Information that we collect

Submitted Information

The information you provide when you login, such as social media account, email address or details provided on a form.

Additional Information

Information about the websites you visit.

Device Information

Information about the device (mobile phone, tablet, laptop etc) you are using.

Location Information

If Location is enabled, we collect information on where you have used the service.

Network Information

We collect information from your device on the IP addresses, internet service providers, clickstream data, browser type, language, viewed and exit pages, and date and time stamps.


We use Cookies like a website would; to enable us to distinguish you from other users.

How we store your data

Data is stored on our own secure servers in accordance with local regulations. If you do not login in to a Caer Las Wi-Fi venue for more than 13 months, all personally identifiable data we store about you is deleted.

How your data is used

Your data may be used to understand how you use a venue or to communicate with you regarding the service.

Who may use your data

Your data may be used by Caer Las, the owner of the venue you visited and Cisco Meraki.

Your data may also be provided to regulatory bodies where we are under a legal obligation to do this, to protect our own rights or if we feel someone’s safety is at risk

Your rights

We are legally required to let you know about the rights you may have with respect to your personal data:

You have the right to request from us access to, or rectification or erasure of, the personal data we hold about you.

You have the right to request us to restrict the processing of the personal data we hold about you.

You have the right to object to us processing personal data relating to you.

Where you have given us consent to process your personal data, you have the right to withdraw that consent at any time.

You have the right to obtain certain personal data from us in a format that can be transferred electronically to a third party (also called “data portability”).

Transferring your Personal Information

It is sometimes necessary to store your data outside of the European Union. Where this is the case, Caer Las will comply fully with the provisions of the General Data Protection Regulation and Data Protection Act 2018.

Access to your information and correction

If you wish to exercise any of these rights, please get in touch with us as described below. Whether your right can be exercised depends on the circumstances and so if you exercise your rights we will check whether such exercise is valid and will keep you informed throughout this process.

Finally, you can also submit a complaint to the Information Commissioner’s Office if you are unhappy with how we process personal data relating to you. The Information Commissioner’s Office’s contact details are available via

How to contact us

Use the form below, or write to

Wi-Fi Subject Access Request Officer,
Caer Las, The Customs House, Cambrian Place,
Swansea. SA1 1RG

Name *
I would like to *

Last updated: 25th May 2018