This service orientation addresses the feelings of loneliness and isolation, common among vulnerable people and it is a positive experience of learning how to live with other people and managing a future tenancy. We are proud to provide safe and secure housing along with individually tailored support for each Service User, to empower them to be able to move on to the right accommodation for them.

We work intensely with each individual when they enter the project to identify their specific needs and to ensure that they are receiving the appropriate external support. Once the support needs have been identified, the Support Worker will work with the Service User on devising a suitable and manageable support plan.

Support will normally address issues such as:

  • Managing accommodation effectively and planning for eventual move-on
  • Budgeting and dealing with debt
  • Life skills/ personal development

And where necessary:

  • Offending/ repeat offending
  • Substance misuse
  • Mental/ Physical Health
  • Education, volunteering and employment

A Housing Officer is assigned to each house and works alongside the Support Worker to deal with issues such as; maintenance, safety checks, furnishings, support to manage the occupation agreements and breaches.

Service User participation and involvement is paramount so we hold House Meetings on a monthly basis to allow residents to discuss accommodation related issues and development. This is also an opportunity to collect information and views from Service User on how they would like to constructively participate in scheme run activities, contribute to how their supported accommodation is facilitated and changes in the house environment

Moving On

The Projects act as a stepping stone to more independent move-on accommodation. Once deemed suitable for ‘move-on’, Service User can make the transfer to appropriate independent accommodation. Support Workers work closely with Local Authority Homeless Officers to advice of suitability and the availability of permanent accommodation.

Staff will provide initial resettlement support following move-on, and if necessary refer for ongoing tenancy support. Although the Service User will be deemed as ready to live independently, they can, if necessary continue to access low level support in the community for up to six months to ensure they are confident in managing their own tenancy.